Terms & Conditions

01 · Who We Are

Rye Apothecary is operated by RYE APOTHECARY LTD, based in London E2, United Kingdom. Registered in England and Wales under company number 17107548. Our registered address is 14 Menotti Street, London, England, E2 6JH.

You can contact us at orders@ryeapothecary.com. We respond within 2 business days.

02 · These Terms

These terms apply to all orders placed through ryeapothecary.com (the “Website”) and govern the sale of physical goods by us to you. They are governed by English law and subject to the exclusive jurisdiction of the English courts, except where mandatory consumer protection law in your country of residence provides otherwise.

We may update these terms. Any changes take effect from the date of publication and apply only to orders placed after that date.

03 · Placing an Order

When you place an order, you are making an offer to purchase. We confirm receipt by email — this confirmation is not acceptance. A contract is formed only when we dispatch your goods and send a dispatch confirmation.

We reserve the right to decline any order. If we do, we will refund any payment taken in full within 5 business days.

You must be at least 18 years old to purchase from this Website.

All prices are shown in pounds sterling (GBP) and are inclusive of UK VAT where applicable. For international orders, additional import duties, customs fees, and local taxes may apply — these are your responsibility.

04 · Payment

Payments are processed securely by Stripe. We accept all major credit and debit cards. Payment is taken at the time of order.

We do not store your card details. All payment data is handled by Stripe in accordance with PCI-DSS standards. Stripe’s privacy policy governs their handling of your payment data.

All transactions are encrypted via SSL. If a payment is declined, no charge will be made to your account.

05 · Products

We make reasonable efforts to ensure product descriptions, specifications, and images are accurate. Minor variations in colour may occur due to photography conditions and screen calibration.

Products are sold subject to availability. If a product becomes unavailable after you have ordered, we will notify you and issue a full refund.

Products are intended for domestic, personal use in accordance with the directions provided.

06 · Shipping

We ship worldwide. Rates are calculated and confirmed at checkout.

Orders are dispatched within 2 working days. Title and risk in the goods pass to you on dispatch.

See our Shipping Policy for full delivery information.

07 · Your Right to Cancel — UK & EU Consumers

If you are a consumer in the UK or European Union, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason, under the Consumer Contracts Regulations 2013.

To cancel: email orders@ryeapothecary.com with your order number. You must return the goods within 14 days of notifying us. Goods must be returned unused and in original condition and packaging.

We will issue a full refund, including the standard delivery cost of your original order, within 14 days of receiving the return. Refunds are made to the original payment method. Return postage is your responsibility unless goods are faulty.

Exceptions: goods that have been used; sealed goods unsuitable for return for health or hygiene reasons once unsealed.

Model Cancellation Form

08 · Faulty or Incorrect Goods

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality. If your goods arrive faulty, damaged, or not as described:

• Within 30 days of delivery: full refund or replacement at your choice
• Within 6 months: repair, replacement, or partial refund if repair or replacement is not possible
• Within 6 years: potential claim if goods were not as durable as described

Email orders@ryeapothecary.com with your order number and photographs. We will arrange a pre-paid return at our cost.

09 · Limitation of Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited by law.

Subject to the above, our total liability to you in connection with any order will not exceed the price paid for that order.

We are not liable for any loss or damage that was not foreseeable, or for any business loss — we sell to consumers only.

10 · Intellectual Property

All content on this Website — including the Rye Apothecary name, wordmark, tin design, tile pattern, photography, and copy — is owned by or licensed to Rye Apothecary. You may not reproduce, distribute, or use any of it without prior written permission.

11 · Disputes

If you have a complaint, email orders@ryeapothecary.com first. We will try to resolve it within 5 business days.

UK consumers may refer disputes to an Alternative Dispute Resolution scheme. The European Commission’s Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr for EU consumers.